FAQ

Rhode Wonderland serves Palm Beach County and Broward County, Florida. We are open to travel for destination events — please reach out to discuss your vision and we'll let you know how we can help.

We recommend booking at least 3–6 months in advance for weddings and large-scale events. For smaller celebrations and balloon installations, 4–8 weeks is typically sufficient. However, we always encourage reaching out as early as possible to secure your preferred date.

Start by submitting an inquiry through our website. Our team reviews each project with intention and care, and you can expect a response within 24–48 business hours. From there, we'll schedule a consultation to discuss your vision, budget, and event details before presenting a custom proposal.

Yes. After reviewing your inquiry, we offer an initial consultation (virtual or in-person) to discuss your event vision, design preferences, and logistics. This helps us understand your needs and create a tailored proposal.

Our packages vary by service type and tier. Wedding Design packages include concept development, floral and décor design, vendor coordination for design elements, on-site installation, and breakdown. Celebration packages and Balloon Environment packages are similarly structured with design, installation, and styling included. Full details are provided in your custom proposal.

Absolutely. Every event is unique, and we tailor our services to match your vision and budget. During the consultation, we'll work together to create a package that fits your specific needs.

Our starting investments vary by service: Wedding Design begins at $4,500, Celebration & Brand Experiences at $3,500, Sculptural Balloon Environments at $1,650, and Wedding Management at $2,200. These are starting points — your final investment depends on the scope and complexity of your event.

Yes, we coordinate with trusted vendors for rentals, florals, lighting, linens, and other design elements as part of our design packages. We have established relationships with premium vendors across South Florida to ensure the highest quality for your event.

Our team handles all design installation, styling, and setup on the day of your event. We arrive well before your guests to ensure every detail is perfect. After the event, we manage the complete breakdown and removal of all design elements.

Yes. Our Wedding Management service includes timeline creation, vendor communication, rehearsal coordination, and full day-of direction. This ensures your wedding day runs seamlessly while you enjoy every moment.

Please review our full Cancellation & Reschedule Policy for detailed terms. All retainers and payments are non-refundable once booked. Cancellations made 30+ days before the event in writing may release you from the remaining balance, but all payments already made are non-refundable. Cancellations within 30 days may require full payment.

A 50% non-refundable retainer is required to secure your date. The remaining balance is due 14 days before the event. We accept credit/debit cards and approved electronic invoice payments. We do not accept checks. A valid card may be required on file for incidentals. Full details are in our Booking & Payment Policy.