FAQ

Rhode Wonderland serves Palm Beach County and Broward County, Florida. We are open to travel for destination events — please reach out to discuss your vision and we'll let you know how we can help.

We recommend booking at least 3–6 months in advance for weddings and large-scale events. For smaller celebrations and balloon installations, 4–8 weeks is typically sufficient. However, we always encourage reaching out as early as possible to secure your preferred date.

Start by submitting an inquiry through our website. Our team reviews each project with intention and care, and you can expect a response within 24–48 business hours. From there, we'll schedule a consultation to discuss your vision, budget, and event details before presenting a custom proposal.

Yes. After reviewing your inquiry, we offer an initial consultation (virtual or in-person) to discuss your event vision, design preferences, and logistics. This helps us understand your needs and create a tailored proposal.

Our packages vary by service type and package level. Wedding services range from management and design direction to full planning, design, and production support. Celebration packages range from focal setups to more complete decor experiences, and Balloon Design ranges from balloon-only focal installations to larger statement environments. Full package details are listed on each service page, and final recommendations are based on the type of event, venue, and overall design needs.

Yes. Our packages are designed to give you a clear starting point, and some services can be expanded based on your event needs, guest count, venue, and design direction. For larger celebrations, branded experiences, or events requiring broader styling coverage, we provide custom recommendations based on scope.

Our starting investments vary by service. Weddings begin at $2,200, Celebrations begin at $2,500, and Balloon Design begins at $995. More comprehensive packages and custom experiences are priced based on the service selected, event size, and overall scope.

Yes, depending on the service selected. Some packages include design-related coordination, styling oversight, and layout planning, while larger wedding and event services may involve broader vendor coordination and production support. Package details vary by category and are outlined on each service page.

Our team handles all design installation, styling, and setup on the day of your event. We arrive well before your guests to ensure every detail is perfect. After the event, we manage the complete breakdown and removal of all design elements.

Yes. Our Wedding Management service is designed for couples who have their venue and vendors in place but want professional oversight to bring everything together. It includes timeline creation, vendor communication, rehearsal coordination, and full day-of direction — ensuring your wedding day runs seamlessly while you enjoy every moment.

Please review our full Cancellation & Reschedule Policy for detailed terms. All retainers and payments are non-refundable once booked. Cancellations made 30+ days before the event in writing may release you from the remaining balance, but all payments already made are non-refundable. Cancellations within 30 days may require full payment.

A 50% non-refundable retainer is required to secure your date. The remaining balance is due 14 days before the event. We accept credit/debit cards and approved electronic invoice payments. We do not accept checks. A valid card may be required on file for incidentals. Full details are in our Booking & Payment Policy.